Remote Operations management Jobs · Capacity Planning

• Lead workforce management strategy and planning for a 180-person US-based support operation.
• Manage a WFM team of four covering scheduling, real-time management, and systems administration.
• Partner with CX and Operations leaders to drive innovation and efficiency through emerging technologies like AI and automation.

Aura creates intelligent digital safety products to protect customers from online threats. The company has over 400 employees worldwide and is guided by a leadership team experienced in growing startups into multi-billion dollar organizations.

• Lead forecasting, capacity planning, and scheduling for a global customer operations team of over 4,000 agents.
• Partner with Operations, Finance, and Analytics teams to align workforce strategies with business goals and improve operational outcomes.
• Champion AI, automation, and emerging technologies to enhance workforce scalability and forecasting precision.

Chime is a financial technology company, not a bank, that provides helpful, easy, and free core banking services to help everyday Americans unlock their financial progress. With a team of problem solvers and builders, Chime operates with an entrepreneurial culture and a focus on member obsession and integrity.

• Own the end-to-end resource planning process across active projects, upcoming work, and future sales pipeline.
• Partner with Growth, PMO, Delivery, Finance, and Operations teams to align project demand with delivery capacity.
• Establish governance, reporting, and operating cadences to ensure data accuracy and consistent decision-making.

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, they have grown quickly and are now working toward a $100M revenue milestone.